Frequently asked questions
Costs, timing, contracts, uniforms, badges and replacements. If something is missing, write to us: we’ll add the answer here too.
In brief
OPEN S.r.l. (trading as Stay Open), an events agency listed on MePA, provides through fieramilanohostess.it hostesses, stewards, promoters and interpreters to exhibitors in the Fiera Milano Rho (Pero) and Allianz MiCo venues. Staff are selected in Milan and its hinterland; the agency handles selection, contracts, training and on-site coordination.
The cost depends on the profile, the number of days, the daily hours and the languages required. A standard 8-hour day for a bilingual welcome hostess sits in the mid-range of the Milan trade-fair market; business interpreters, conference hostesses and team leaders cost more. OPEN S.r.l.’s quote is written, fixed and issued within 24 working hours, inclusive of contracts, paperwork and insurance.
They are selected exclusively in Milan city and its hinterland. This removes travel and lodging costs from the invoice and reduces the risk of delays on opening day. For special needs — rare languages or very specific profiles — we can draw on other cities, indicating any travel cost in the quote.
Three to six weeks before opening is the recommended window; for the biggest shows it’s worth moving two months ahead because the best profiles are optioned early by long-standing exhibitors. Requests with 48 hours’ notice are still assessed, subject to remaining availability.
Yes. We cover both Milan venues: Fiera Milano Rho, in Pero, for exhibitions, and Allianz MiCo, in the Portello area, for congresses and conventions. For MiCo the most requested service is congress support: registration desk, badges, access control and room assistance.
As a rule of thumb: one welcome figure per 40–60 m² of stand open to the public, plus one promoter for each product area and a team leader from four people up. The Rho halls have very concentrated flows, so it’s worth slightly over-staffing on peak days rather than spreading the same headcount across all days.
In detail
Yes. Many exhibitors reinforce the team only on the busiest days or the press and trade days. A single day is possible; below four hours a half-day minimum applies.
The basic dress code — dark suit, tailleur, total black or smart casual as agreed — is included. Branded uniforms or specific styling are supplied by the company or produced by us with a dedicated quote.
The replacement is guaranteed and on us. For the biggest events we keep reserve profiles reachable in the Milan area for the whole fair.
In the vast majority of cases yes: we favour profiles with documented experience in the venue, who can move between gates, services and loading areas without being escorted.
We assist with the procedure: badges are requested by the exhibitor on the Fiera Milano portal. We provide the full named list of required details in good time and check accreditations are finalised before opening.
Yes. During fair weeks many exhibitors organise dinners, showroom cocktails or presentations in the centre: we provide welcome, guest-list management, cloakroom and assistance for these appointments too.
Yes. You get a shortlist with the photo, experience and languages of each candidate; on request we arrange an introductory video call with the key profiles, in particular team leaders and interpreters.
A deposit is paid on confirmation, the balance at the end of the event with an electronic invoice from OPEN S.r.l. For public bodies we also operate through MePA.
The scope of this service is staff. Build, catering, location scouting, press office and content production are available through the parent brand Stay Open, which can follow the entire fair project.
They remain the exclusive property of the exhibiting company: they are handed over at the end of the event and then deleted from our systems. Candidate and company-contact data are processed under the GDPR, solely for selection and service management.
Glossary
Useful even just to read other people’s quotes with more awareness.
Keep exploring
Write to info@stayopen.it or fill in the form: we reply within 24 working hours, even just for advice.